Policies & Procedures

Policies and Procedures

Payment

Payment is requested by VISA or MasterCard, Discover or American Express.

A deposit equal to at least one (1) nights rental is required to confirm a reservation.
Christmas and New Years Reservations require a two (2) night deposit to confirm a reservation.

Reservations must be PAID IN FULL at least 30 days prior to arrival.

Security Deposit

Security Deposit liability is $800.00.

Security Deposits are deferred when paying by Credit Card. However, the renter is held responsible and their credit card will be charged up to the amount of the Security Deposit for that property. Reasons for forfeiture of the Security Deposit are listed below.

Any abuse, damage or theft.
Any indication that a guest has been smoking indoors.
Any indication that a pet was brought without permission.
Any need for housekeeping beyond what would be considered "normal".

You will be informed by e-mail and a phone call as to why and when such additional charges are made.

Cancellation

Cancellations made 30 or more days before confirmed reservation date will receive full refund/credit less $50.00 service charge for processing.

Cancellations made less than 30 days before confirmed reservation date will be charged as follows:

20 - 29 days in advance: 1/2 of one night's rental
10 - 19 days in advance: One night's rental
1 - 9 days in advance: Two night's rental

Deposit on reservations of 1 Week or more are not refundable if Cancellation is made less than 30 days in advance of reservation.

CHRISTMAS AND NEW YEAR CANCELLATIONS: TWO NIGHTS RENTAL DEPOSIT IS NOT REFUNDABLE ON ANY CHRISTMAS OR NEW YEARS RESERVATION CANCELLATION. THERE WILL BE NO REFUND MADE ON CANCELLATIONS AFTER NOVEMBER 1ST.

Check-In

Check in is at 3:00 PM. Early arrival is an option if housekeeping has completed cleaning from previous guests. Early arrivals MUST be arranged in advance.

Check-Out

Check-Out is at 11:00 AM. A late check-out without previous approval could result in an additional charge. Late check-out will be considered, but MUST be arranged in advance.

Spa

All Guests are Cautioned that They Use the Hot Tubs at Their Own Risk.

Bottles or glass objects will not be permitted at any time in the spa.
All children under twelve (12) years of age must be accompanied by an adult while in the Spa.
Children under twelve years of age are not allowed in the spa.
No pets will be allowed in spa.

Smoking

All of our properties are NON-SMOKING properties. Smoking is prohibited inside the units. Smoking may be permitted on the decks or porches outside. There are times however that city ordinance may not permit smoking even outdoors due to fire danger. Please check with the office to see if such bans are in effect.

Pets

Several properties allow pets. Be sure that the property you are reserving will allow pets. If you are not sure or have questions please call 866-505-3555. If any pet residue is found in the property after departure a forfeiture of all of part of the Security Deposit will result. Only pets under fifty pounds (50 lbs) in weight will be permitted on the property. Please Note: ONLY (1) PET. (If you have more than one pet, contact the office and your request will be considered on a case by case basis). In no event shall pets be permitted outside the unit unless carried or on a leash and under the direct supervision of the owner. If the pet is left in the unit while the guest is away it MUST be sequestered in a kennel. The owner shall indemnify Property Management Company and hold it harmless against any loss or liability of any kind or character whatsoever arising from or growing out of having any animal in the unit.

Pet owners are responsible for cleaning up the property after their pets.

Additional Guests

You must state the number of guests (adult [12 & Older] and children [Infant to 12].) when making reservations. Should the number of guests increase after reservations are made, you are expected to inform us. Failure to observe this requirement will result in forfeiture of your security liability.

Motor Vehicles and Trailers

Vehicles shall be parked only in parking areas provided. All commercial vehicles and RV's of any kind or description are prohibited from parking on any portion of the property.

Alterations

No alteration or addition to the property shall be made by any guest.

Refuse

All refuse must be put in secured heavy-duty plastic bags and place into the dumpster facilities.

Conduct of Children

Parents are responsible for the general conduct of their children at all times. Damage to the real property or personal property at the unit is the responsibility of the parent.