|
Policies and Procedures
Payment is requested by VISA or
MasterCard, Discover or American Express.
A deposit equal to at
least one (1) nights rental is required to confirm a reservation.
Christmas and New Years Reservations require a two (2) night deposit to
confirm a reservation.
Reservations must be
PAID IN FULL at least
30
days prior to arrival.
Security Deposit liability is
$800.00.
Security Deposits are deferred when paying by Credit Card. However, the
renter is held responsible and their credit card will be charged up to
the amount of the Security Deposit for that property. Reasons for
forfeiture of the Security Deposit are listed below.
-
Any abuse, damage or theft.
-
Any indication that a guest has been smoking indoors.
-
Any indication that a pet was brought without
permission.
-
Any need for housekeeping beyond what would be
considered "normal".
You will be informed
by e-mail and a phone call as to why and when such additional charges
are made.
Cancellations made 30 or more days before confirmed reservation date
will receive full refund/credit less $50.00 service charge for
processing.
Cancellations made less than 30 days before confirmed reservation date
will be charged as follows:
-
20 - 29 days in advance: 1/2 of one night's rental
-
10 - 19 days in advance: One night's rental
-
1 - 9 days in advance: Two night's rental
Deposit on
reservations of 1 Week or more are not refundable if Cancellation is
made less than 30 days in advance of reservation.
CHRISTMAS AND NEW YEAR CANCELLATIONS: TWO NIGHTS RENTAL DEPOSIT
IS NOT REFUNDABLE ON ANY CHRISTMAS OR NEW YEARS RESERVATION
CANCELLATION. THERE WILL BE NO REFUND MADE ON CANCELLATIONS AFTER
NOVEMBER 1ST.
Check in is at
3:00 PM. Early arrival is an option if housekeeping has completed
cleaning from previous guests. Early arrivals MUST be arranged in
advance.
Check-Out is at
11:00 AM. A late check-out without previous approval could result in an
additional charge. Late check-out will be considered, but MUST be
arranged in advance.
All Guests are
Cautioned that They Use the Hot Tubs at Their Own Risk.
- Bottles or
glass objects will not be permitted at any time in the spa.
- All
children under twelve (12) years of age must be accompanied by
an adult while in the Spa.
-
Children under twelve years of age are not allowed in the spa.
- No pets
will be allowed in spa.
All of our properties
are NON-SMOKING properties. Smoking is prohibited inside the units.
Smoking may be permitted on the decks or porches outside. There are
times however that city ordinance may not permit smoking even outdoors
due to fire danger. Please check with the office to see if such bans
are in effect.
Several properties
allow pets. Be sure that the property you are reserving will allow
pets. If you are not sure or have questions please call 866-505-3555.
If any pet residue is found in the property after departure a
forfeiture of all of part of the Security Deposit will result. Only
pets under fifty pounds (50 lbs) in weight will be permitted on the
property. Please Note: ONLY (1) PET. (If you have more than one pet,
contact the office and your request will be considered on a case by case
basis). In no event shall pets be permitted outside the unit unless
carried or on a leash and under the direct supervision of the owner. If
the pet is left in the unit while the guest is away it MUST be
sequestered in a kennel. The owner shall indemnify Property Management
Company and hold it harmless against any loss or liability of any kind
or character whatsoever arising from or growing out of having any animal
in the unit.
Pet owners are
responsible for cleaning up the property after their pets.
You must state the
number of guests (adult [12 & Older] and children [Infant to 12].) when
making reservations. Should the number of guests increase after
reservations are made, you are expected to inform us. Failure to
observe this requirement will result in forfeiture of your security
liability.
- Motor
Vehicles and Trailers
Vehicles shall be
parked only in parking areas provided. All commercial vehicles and RV's
of any kind or description are prohibited from parking on any portion of
the property.
No alteration or
addition to the property shall be made by any guest.
All refuse must be put
in secured heavy-duty plastic bags and place into the dumpster
facilities.
Parents are
responsible for the general conduct of their children at all times.
Damage to the real property or personal property at the unit is the
responsibility of the parent.
|
